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ALTERNATIVE APPLICATIONS

8x8 X Series Alternatives

Should you replace 8x8 X Series?

Verizon is the strongest catalog alternative to evaluate for 8x8 X Series.

8x8 X Series

Current
Seat-based Payg
0/5
Annual cost
--
Seats assigned
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This catalog view compares public market data and does not include organization spend or usage.

8x8 X Series alternatives

See how 8x8 X Series compares to 21 alternative apps you can switch to.

VerizonBest FitPublic pricingAvg. switch cost--Verizon gives you dependable calling and texting, but you'll need other apps for video and team messaging.
ZoomWorth ConsideringPublic pricingAvg. switch cost--You get better video and AI features, but lose advanced phone system tools for call centers.
Microsoft...Worth ConsideringPublic pricingAvg. switch cost--Teams gives you tight Office integration and familiar tools, but you’ll lose global calling and contact center features unless you pay more.
1officeWorth ConsideringPublic pricingAvg. switch cost--1office is easier and cheaper for small teams, but you’ll lose call center features and global coverage.
Cisco Web...Worth ConsideringPublic pricingAvg. switch cost--You get better video and team chat, but lose phone system features like call routing and voicemail — only switch if calling isn't central
Line WorksWorth ConsideringPublic pricingAvg. switch cost--Line Works is simpler and cheaper for local teams, but you'll lose global reach and advanced call features compared to 8x8.
PopWorth ConsideringPublic pricingAvg. switch cost--Pop is simpler and cheaper for basic calls, but you’ll lose video, contact center tools, and advanced phone features.
PodiumNot RecommendedPublic pricingAvg. switch cost--Podium is not a strong catalog fit based on public pricing, migration, or product-fit signals.
8x8 MeetNot RecommendedPublic pricingAvg. switch cost--8x8 Meet is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Zoho CliqNot RecommendedPublic pricingAvg. switch cost--Zoho Cliq is not a strong catalog fit based on public pricing, migration, or product-fit signals.
SlackNot RecommendedPublic pricingAvg. switch cost--Slack is not a strong catalog fit based on public pricing, migration, or product-fit signals.
ChatworkNot RecommendedPublic pricingAvg. switch cost--Chatwork is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Google Me...Not RecommendedPublic pricingAvg. switch cost--Google Meet is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Workplace...Not RecommendedPublic pricingAvg. switch cost--Workplace Chat is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Zoho Meet...Not RecommendedPublic pricingAvg. switch cost--Zoho Meeting is not a strong catalog fit based on public pricing, migration, or product-fit signals.
FreshdeskNot RecommendedPublic pricingAvg. switch cost--Freshdesk is not a strong catalog fit based on public pricing, migration, or product-fit signals.
TwakeNot RecommendedPublic pricingAvg. switch cost--Twake is not a strong catalog fit based on public pricing, migration, or product-fit signals.
WorkplaceNot RecommendedPublic pricingAvg. switch cost--Workplace is not a strong catalog fit based on public pricing, migration, or product-fit signals.
BrevoNot RecommendedPublic pricingAvg. switch cost--Brevo is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Switchboa...Not RecommendedPublic pricingAvg. switch cost--Switchboard is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Teamviewe...Not RecommendedPublic pricingAvg. switch cost--Teamviewer Web is not a strong catalog fit based on public pricing, migration, or product-fit signals.

Verizon and Zoom selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
8x8 X Ser...

--

X2

Public catalog pricing. Organization spend is not included.

Verizon

--

Public pricing

Public catalog pricing estimate.

Zoom

--

Public pricing

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
8x8 X Ser...

$0

No migration in the current app baseline.

Verizon

--

After $2,000 estimated migration cost.

Zoom

--

After $2,500 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
8x8 X Ser...

--

Verizon

55/100

Verizon works well for teams that need reliable phone and messaging tools, especially if they're already using Verizon services. It's less ideal for product teams that need deep project tracking or agile workflows.

Zoom

65/100

Zoom shines for teams that live in video meetings and need simple chat and phone. It's less ideal if your team relies heavily on advanced call routing or contact center features. Think of it as a video-first tool that added phone later.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
8x8 X Ser...

--

Public adoption signal for the current app.

Verizon

low

Verizon is a medium-complexity migration. Estimated 4 weeks and $2,000 one-time cost.

Zoom

low

Zoom is a medium-complexity migration. Estimated 4 weeks and $2,500 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
8x8 X Ser...

--

2850 reviews

Verizon

--

1840 reviews

Zoom

--

52000 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
8x8 X Ser...

No migration needed

Verizon

4 weeks

Medium

Verizon is a medium-complexity migration. Estimated 4 weeks and $2,000 one-time cost.

Zoom

4 weeks

Medium

Zoom is a medium-complexity migration. Estimated 4 weeks and $2,500 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
8x8 X Ser...

--

Verizon

$2,000

Estimated one-time migration and setup effort.

Zoom

$2,500

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
8x8 X Ser...

--

Verizon

--

Supports 25 native integrations.

Zoom

--

Supports 1,500 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
8x8 X Ser...

100%

Verizon

60%

  • No native video meetings
  • Limited team messaging features
  • No contact center routing
Zoom

55%

  • No built-in contact center routing
  • Call queues and auto attendant are basic
  • Limited analytics vs dedicated phone systems
CertificationsSecurity, privacy, and compliance certifications available for each app.
8x8 X Ser...
SOC 2ISO 27001GDPR
Verizon
SOC 2 Type IIISO 27001FedRAMP Moderate
Zoom
SOC 2 Type IIISO 27001GDPRHIPAA
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
8x8 X Ser...

You already standardize on this app.

Verizon

Your team already uses Verizon and just needs a reliable phone system with texting

Zoom

Your team lives in video calls and wants a simple phone system that just works

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
8x8 X Ser...

Public pricing or fit signals no longer match your needs.

Verizon

Your team needs video meetings, team chat, or a full contact center in one app

Zoom

You need a full contact center with call routing, queues, and analytics for support or sales teams