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ALTERNATIVE APPLICATIONS

8x8 Contact Center Alternatives

Should you replace 8x8 Contact Center?

Freshdesk is the strongest catalog alternative to evaluate for 8x8 Contact Center.

8x8 Contact Center

Current
Seat-based Payg
4.1/5
Annual cost
--
Seats assigned
--

This catalog view compares public market data and does not include organization spend or usage.

8x8 Contact Center alternatives

See how 8x8 Contact Center compares to 17 alternative apps you can switch to.

FreshdeskBest FitPublic pricingAvg. switch cost--You get easier setup and strong self-service tools, but lose workforce management and deep call analytics — fine for digital support, not for complex voice teams
VerizonWorth ConsideringPublic pricingAvg. switch cost--You get rock-solid call quality and security, but lose sales automation and marketing features.
PodiumNot RecommendedPublic pricingAvg. switch cost--Podium is not a strong catalog fit based on public pricing, migration, or product-fit signals.
SalesforceNot RecommendedPublic pricingAvg. switch cost--Salesforce is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Microsoft...Not RecommendedPublic pricingAvg. switch cost--Microsoft Teams is not a strong catalog fit based on public pricing, migration, or product-fit signals.
BrevoNot RecommendedPublic pricingAvg. switch cost--Brevo is not a strong catalog fit based on public pricing, migration, or product-fit signals.
WimiNot RecommendedPublic pricingAvg. switch cost--Wimi is not a strong catalog fit based on public pricing, migration, or product-fit signals.
ZoomNot RecommendedPublic pricingAvg. switch cost--Zoom is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Line WorksNot RecommendedPublic pricingAvg. switch cost--Line Works is not a strong catalog fit based on public pricing, migration, or product-fit signals.
PopNot RecommendedPublic pricingAvg. switch cost--Pop is not a strong catalog fit based on public pricing, migration, or product-fit signals.
8x8 MeetNot RecommendedPublic pricingAvg. switch cost--8x8 Meet is not a strong catalog fit based on public pricing, migration, or product-fit signals.
ChatworkNot RecommendedPublic pricingAvg. switch cost--Chatwork is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Cisco Web...Not RecommendedPublic pricingAvg. switch cost--Cisco Webex Teams is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Google Me...Not RecommendedPublic pricingAvg. switch cost--Google Meet is not a strong catalog fit based on public pricing, migration, or product-fit signals.
WorkplaceNot RecommendedPublic pricingAvg. switch cost--Workplace is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Zoho CliqNot RecommendedPublic pricingAvg. switch cost--Zoho Cliq is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Zoho Meet...Not RecommendedPublic pricingAvg. switch cost--Zoho Meeting is not a strong catalog fit based on public pricing, migration, or product-fit signals.

Freshdesk and Verizon selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
8x8 Conta...

--

8x8 Contact Center

Public catalog pricing. Organization spend is not included.

Freshdesk

--

Public pricing

Public catalog pricing estimate.

Verizon

--

Public pricing

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
8x8 Conta...

$0

No migration in the current app baseline.

Freshdesk

--

After $2,500 estimated migration cost.

Verizon

--

After $25,000 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
8x8 Conta...

--

Freshdesk

55/100

Freshdesk works well for teams handling email, chat, and social support with AI and self-service tools. It’s less suited for teams needing advanced voice routing, workforce management, or deep call analytics. Think of it as strong for digital-first support but lighter on traditional contact center features.

Verizon

55/100

Verizon Contact Center works well for teams focused on handling customer service calls and messages. It's strong in voice and omnichannel routing but lacks deep sales automation and lead tracking features. Product and marketing teams may find it too focused on support workflows.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
8x8 Conta...

--

Public adoption signal for the current app.

Freshdesk

low

Freshdesk is a medium-complexity migration. Estimated 4 weeks and $2,500 one-time cost.

Verizon

low

Verizon is a medium-complexity migration. Estimated 8 weeks and $25,000 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
8x8 Conta...

4.1/5.0

350 reviews

Freshdesk

4.4/5.0

11500 reviews

Verizon

--

1800 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
8x8 Conta...

No migration needed

Freshdesk

4 weeks

Medium

Freshdesk is a medium-complexity migration. Estimated 4 weeks and $2,500 one-time cost.

Verizon

8 weeks

Medium

Verizon is a medium-complexity migration. Estimated 8 weeks and $25,000 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
8x8 Conta...

--

Freshdesk

$2,500

Estimated one-time migration and setup effort.

Verizon

$25,000

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
8x8 Conta...

--

Freshdesk

--

Supports 650 native integrations.

Verizon

--

Supports 50 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
8x8 Conta...

100%

Freshdesk

50%

  • No native workforce management or agent scheduling
  • Limited predictive dialing and outbound call features
  • No built-in interaction analytics or speech-to-text transcription
  • No visual IVR designer or call queuing for high-volume voice
Verizon

50%

  • No built-in lead scoring
  • Limited marketing automation
  • Weak CRM sync for outbound sales
  • No predictive dialing for sales campaigns
CertificationsSecurity, privacy, and compliance certifications available for each app.
8x8 Conta...
SOC 2 Type IIISO 27001HIPAAGDPRPCI DSS
Freshdesk
SOC 2 Type IIGDPRISO 27001HIPAA
Verizon
SOC 2 Type IIISO 27001PCI DSSGDPR
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
8x8 Conta...

You already standardize on this app.

Freshdesk

Your team focuses on email, chat, and social support and wants AI automation and a self-service portal without needing advanced call center tools

Verizon

Your team mainly handles inbound support and needs a reliable, secure phone system

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
8x8 Conta...

Public pricing or fit signals no longer match your needs.

Freshdesk

You rely on call forecasting, agent scheduling, or speech analytics to manage voice-heavy support operations

Verizon

Your team does outbound sales or marketing and needs lead tracking or campaign tools