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ALTERNATIVE APPLICATIONS

8x8 Contact Center Alternatives

Should you replace 8x8 Contact Center?

Amazon Connect is the strongest catalog alternative to evaluate for 8x8 Contact Center.

8x8 Contact Center

Current
Seat-based Payg
4.1/5
Annual cost
--
Seats assigned
--

This catalog view compares public market data and does not include organization spend or usage.

8x8 Contact Center alternatives

See how 8x8 Contact Center compares to 6 alternative apps you can switch to.

Amazon Co...Best FitPublic pricingAvg. switch cost--Amazon Connect cuts telephony costs by half but demands AWS expertise to match 8x8's enterprise feature depth.
Genesys C...Strong ContenderSeat-basedAvg. switch cost$900/yr$75/monthThe most comprehensive CCaaS platform—if you have six months and a dedicated admin team to implement it.
Cisco Web...Strong ContenderPublic pricingAvg. switch cost--Trade 8x8's bundled WEM depth for Cisco's security pedigree and global scale, but budget extra for implementation complexity.
Nice CxoneStrong ContenderPublic pricingAvg. switch cost--NICE CXone delivers superior AI and workforce management at triple the complexity and cost of 8x8.
Five9Low Risk SwitchPublic pricingAvg. switch cost--Five9 dominates outbound sales workflows but loses the UCaaS synergy that 8x8 offers for blended business communications.
Twilio Fl...Strong ContenderPublic pricingAvg. switch cost--Trade 8x8's turnkey simplicity for infinite customization—if you have the engineering team to build it.

Amazon Connect and Genesys Cloud selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
8x8 Conta...

--

8x8 Contact Center

Public catalog pricing. Organization spend is not included.

Amazon Co...

--

Voice Usage

Public catalog pricing estimate.

Genesys C...

$900

Genesys Cloud CX 1 ($75/month)

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
8x8 Conta...

$0

No migration in the current app baseline.

Amazon Co...

--

After $20,000 estimated migration cost.

Genesys C...

--

After $28,000 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
8x8 Conta...

--

Amazon Co...

68/100

Amazon Connect suits organizations with AWS expertise seeking granular control over contact center infrastructure. Unlike 8x8's turnkey enterprise approach, it requires technical configuration but offers superior cost scaling for fluctuating demand. The platform rewards teams capable of leveraging its deep integration with the AWS ecosystem.

Genesys C...

75/100

Genesys Cloud excels for large-scale contact centers needing advanced workforce optimization and AI-driven journey orchestration. It outperforms 8x8 in enterprise-grade customization and global scale but requires significantly more implementation resources and technical expertise. Mid-market teams may find the platform unnecessarily complex compared to 8x8's streamlined approach.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
8x8 Conta...

--

Public adoption signal for the current app.

Amazon Co...

low

Amazon Connect is a low-complexity migration. Estimated 8 weeks and $20,000 one-time cost.

Genesys C...

low

Genesys Cloud is a medium-complexity migration. Estimated 12 weeks and $28,000 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
8x8 Conta...

4.1/5.0

350 reviews

Amazon Co...

--

2200 reviews

Genesys C...

--

4200 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
8x8 Conta...

No migration needed

Amazon Co...

8 weeks

Low

Amazon Connect is a low-complexity migration. Estimated 8 weeks and $20,000 one-time cost.

Genesys C...

12 weeks

Medium

Genesys Cloud is a medium-complexity migration. Estimated 12 weeks and $28,000 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
8x8 Conta...

--

Amazon Co...

$20,000

Estimated one-time migration and setup effort.

Genesys C...

$28,000

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
8x8 Conta...

--

Amazon Co...

--

Supports 85 native integrations.

Genesys C...

--

Supports 350 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
8x8 Conta...

100%

Amazon Co...

72%

  • Workforce management requires additional AWS partners
  • No native mobile agent app for field agents
  • Contact flows require JSON/Lambda for advanced routing
  • Social media channels less mature than enterprise CCaaS
Genesys C...

78%

  • Higher total cost of ownership than 8x8 for mid-market deployments
  • Longer implementation cycles averaging 3-6 months
  • Requires dedicated admin resources for platform management
  • Minimum seat commitments may apply for advanced features
CertificationsSecurity, privacy, and compliance certifications available for each app.
8x8 Conta...
SOC 2 Type IIISO 27001HIPAAGDPRPCI DSS
Amazon Co...
SOC 2SOC 3ISO 27001ISO 27017ISO 27018HIPAAPCI DSSFedRAMP HighGDPR
Genesys C...
SOC 2 Type IIISO 27001PCI DSS Level 1HIPAAGDPR
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
8x8 Conta...

You already standardize on this app.

Amazon Co...

Choose if you have AWS expertise and want usage-based pricing instead of fixed per-seat costs.

Genesys C...

You require enterprise-grade workforce optimization and complex omnichannel orchestration beyond 8x8's capabilities.

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
8x8 Conta...

Public pricing or fit signals no longer match your needs.

Amazon Co...

Avoid if you require turnkey workforce management and visual configuration without developer resources.

Genesys C...

You need rapid deployment with minimal IT overhead or have budget constraints typical of mid-market teams.

8x8 Contact Center Alternatives | Doow