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ALTERNATIVE APPLICATIONS

8x8 Alternatives

Should you replace 8x8?

Zoom is the strongest catalog alternative to evaluate for 8x8.

8x8

Current
Seat-based Payg
0/5
Annual cost
--
Seats assigned
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This catalog view compares public market data and does not include organization spend or usage.

8x8 alternatives

See how 8x8 compares to 12 alternative apps you can switch to.

ZoomBest FitPublic pricingAvg. switch cost--You get better video and AI tools, but lose advanced call center features like queues and omnichannel routing.
Rocket.Ch...Not RecommendedPublic pricingAvg. switch cost--Rocket.Chat is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Goto Meet...Not RecommendedPublic pricingAvg. switch cost--Goto Meeting is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Jitsi MeetNot RecommendedPublic pricingAvg. switch cost--Jitsi Meet is not a strong catalog fit based on public pricing, migration, or product-fit signals.
WireNot RecommendedPublic pricingAvg. switch cost--Wire is not a strong catalog fit based on public pricing, migration, or product-fit signals.
ElementNot RecommendedPublic pricingAvg. switch cost--Element is not a strong catalog fit based on public pricing, migration, or product-fit signals.
JamiNot RecommendedPublic pricingAvg. switch cost--Jami is not a strong catalog fit based on public pricing, migration, or product-fit signals.
DiscordNot RecommendedPublic pricingAvg. switch cost--Discord is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Rakuten V...Not RecommendedPublic pricingAvg. switch cost--Rakuten Viber is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Jitsi Des...Not RecommendedPublic pricingAvg. switch cost--Jitsi Desktop is not a strong catalog fit based on public pricing, migration, or product-fit signals.
MessengerNot RecommendedPublic pricingAvg. switch cost--Messenger is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Bigbluebu...Not RecommendedPublic pricingAvg. switch cost--Bigbluebutton is not a strong catalog fit based on public pricing, migration, or product-fit signals.

Zoom and Rocket.Chat selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
8x8

--

Express

Public catalog pricing. Organization spend is not included.

Zoom

--

Public pricing

Public catalog pricing estimate.

Rocket.Ch...

--

Public pricing

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
8x8

$0

No migration in the current app baseline.

Zoom

--

After $2,500 estimated migration cost.

Rocket.Ch...

--

After $2,000 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
8x8

--

Zoom

65/100

Zoom shines when your team lives in video meetings and needs easy screen sharing. It's less ideal if you rely heavily on advanced call center features like omnichannel routing or detailed call analytics.

Rocket.Ch...

45/100

Rocket.Chat shines as a secure team messaging and live chat tool, but it isn't built to replace a full business phone system. If your main goal is internal collaboration and web support, it fits well. If you need call routing or contact center features, you'll hit a wall.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
8x8

--

Public adoption signal for the current app.

Zoom

low

Zoom is a medium-complexity migration. Estimated 4 weeks and $2,500 one-time cost.

Rocket.Ch...

medium

Rocket.Chat is a high-complexity migration. Estimated 4 weeks and $2,000 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
8x8

--

3120 reviews

Zoom

--

52000 reviews

Rocket.Ch...

4.2/5.0

450 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
8x8

No migration needed

Zoom

4 weeks

Medium

Zoom is a medium-complexity migration. Estimated 4 weeks and $2,500 one-time cost.

Rocket.Ch...

4 weeks

High

Rocket.Chat is a high-complexity migration. Estimated 4 weeks and $2,000 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
8x8

--

Zoom

$2,500

Estimated one-time migration and setup effort.

Rocket.Ch...

$2,000

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
8x8

--

Zoom

--

Supports 1,500 native integrations.

Rocket.Ch...

--

Supports 120 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
8x8

100%

Zoom

50%

  • No built-in call center queue management
  • Limited omnichannel customer engagement tools
Rocket.Ch...

35%

  • No native business phone system or dialer
  • Lacks advanced contact center routing and queue management
  • Missing detailed call recording and compliance monitoring
  • Fewer built-in analytics for customer support teams
CertificationsSecurity, privacy, and compliance certifications available for each app.
8x8
SOC 2ISO 27001HIPAAGDPR
Zoom
SOC 2 Type IIISO 27001GDPRHIPAA
Rocket.Ch...
SOC 2 Type IIGDPRISO 27001
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
8x8

You already standardize on this app.

Zoom

Your team does lots of video meetings and wants simple phone service without complex call center needs

Rocket.Ch...

Your team wants a secure, self-hosted chat app and doesn't need a full business phone system.

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
8x8

Public pricing or fit signals no longer match your needs.

Zoom

You need a full contact center with call routing, queues, and omnichannel support — Zoom Phone isn't built for that

Rocket.Ch...

You rely on call routing, contact center queues, or detailed call recordings for customer support.