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ALTERNATIVE APPLICATIONS

365Ticketing Alternatives

Should you replace 365Ticketing?

Abhisi is the strongest catalog alternative to evaluate for 365Ticketing.

365Ticketing

Current
Seat-based Payg
0/5
Annual cost
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Seats assigned
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This catalog view compares public market data and does not include organization spend or usage.

365Ticketing alternatives

See how 365Ticketing compares to 11 alternative apps you can switch to.

AbhisiBest FitPublic pricingAvg. switch cost--Abhisi is easier to start with and includes surveys and custom branding, but you’ll lose SharePoint, Teams, and asset tracking.
LiveagentStrong ContenderPublic pricingAvg. switch cost--LiveAgent gives you chat, calls, and social in one place, but you lose asset tracking and deep Microsoft 365 ties.
FreshdeskStrong ContenderPublic pricingAvg. switch cost--You get smarter routing and AI help, but lose asset tracking and deep Teams/SharePoint sync.
Salesforc...Strong ContenderPublic pricingAvg. switch cost--You get AI, omnichannel support, and deep CRM ties, but you lose simplicity and pay more — only worth it if you need the full suite
Zoho DeskStrong ContenderPublic pricingAvg. switch cost--Zoho Desk gives you AI and omnichannel support for less, but you lose asset tracking and deep Microsoft ties.
FlowticketStrong ContenderPublic pricingAvg. switch cost--flowticket is simpler and faster to set up than big helpdesk tools, but you will miss built-in chat and a huge app marketplace.
EcholonStrong ContenderPublic pricingAvg. switch cost--Echolon feels more modern and uses AI to speed up replies, but you’ll lose Microsoft sync and time tracking.
FrontStrong ContenderPublic pricingAvg. switch cost--Front gives you a smarter shared inbox with AI, but you lose asset tracking and time tracking compared to 365Ticketing.
HelpscoutStrong ContenderPublic pricingAvg. switch cost--Help Scout is simpler and more intuitive than 365Ticketing, but you’ll lose asset tracking, deep automations, and time tracking.
GorgiasStrong ContenderPublic pricingAvg. switch cost--Gorgias saves time with AI and order context, but you lose asset tracking and deep workflow automation.
ZendeskStrong ContenderPublic pricingAvg. switch cost--You get AI smarts and omnichannel support, but lose asset tracking and deep Microsoft 365 ties — worth it if you serve customers, not just employees

Abhisi and Liveagent selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
365Ticket...

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Public pricing

Public catalog pricing. Organization spend is not included.

Abhisi

--

Public pricing

Public catalog pricing estimate.

Liveagent

--

Public pricing

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
365Ticket...

$0

No migration in the current app baseline.

Abhisi

--

After $2,000 estimated migration cost.

Liveagent

--

After $2,000 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
365Ticket...

--

Abhisi

68/100

Abhisi works well for teams that need basic ticket handling and simple automation. It’s easy to set up and use for day-to-day support tasks. But it may fall short if you rely on deep integrations or advanced asset tracking.

Liveagent

75/100

LiveAgent works well for teams that want live chat, call center, and ticketing in one place. It's strong for customer-facing teams handling high volumes across channels. Less ideal if you need deep asset management or SharePoint integration.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
365Ticket...

--

Public adoption signal for the current app.

Abhisi

low

Abhisi is a low-complexity migration. Estimated 4 weeks and $2,000 one-time cost.

Liveagent

low

Liveagent is a medium-complexity migration. Estimated 4 weeks and $2,000 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
365Ticket...

--

Abhisi

--

850 reviews

Liveagent

4.5/5.0

1200 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
365Ticket...

No migration needed

Abhisi

4 weeks

Low

Abhisi is a low-complexity migration. Estimated 4 weeks and $2,000 one-time cost.

Liveagent

4 weeks

Medium

Liveagent is a medium-complexity migration. Estimated 4 weeks and $2,000 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
365Ticket...

--

Abhisi

$2,000

Estimated one-time migration and setup effort.

Liveagent

$2,000

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
365Ticket...

--

Abhisi

--

Supports 50 native integrations.

Liveagent

--

Supports 200 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
365Ticket...

100%

Abhisi

70%

  • No asset or configuration management
  • Limited SharePoint and Teams integration
  • No collision detection
  • Fewer automation capabilities
Liveagent

70%

  • No asset or configuration management
  • Limited SharePoint and Teams integration
  • No collision detection in all plans
CertificationsSecurity, privacy, and compliance certifications available for each app.
365Ticket...

--

Abhisi
GDPRISO 27001
Liveagent
GDPRISO 27001SOC 2 Type II
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
365Ticket...

You already standardize on this app.

Abhisi

Your team needs a simple, affordable helpdesk with surveys and branding, and doesn’t rely on Microsoft tools

Liveagent

Your team wants live chat, phone support, and social media in one tool without juggling multiple apps

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
365Ticket...

Public pricing or fit signals no longer match your needs.

Abhisi

You need tight Microsoft 365 integration, asset tracking, or advanced workflow automation

Liveagent

You rely on SharePoint, Teams, or need to track IT assets and configurations as part of your ticketing