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ALTERNATIVE APPLICATIONS

360 Degree IT Alternatives

Should you replace 360 Degree IT?

I-Net Helpdesk is the strongest catalog alternative to evaluate for 360 Degree IT.

360 Degree IT

Current
Seat-based Payg
4.3/5
Annual cost
--
Seats assigned
--

This catalog view compares public market data and does not include organization spend or usage.

360 Degree IT alternatives

See how 360 Degree IT compares to 5 alternative apps you can switch to.

I-Net Hel...Not RecommendedPublic pricingAvg. switch cost--I-Net Helpdesk is not a strong catalog fit based on public pricing, migration, or product-fit signals.
FreshdeskNot RecommendedPublic pricingAvg. switch cost--Freshdesk is not a strong catalog fit based on public pricing, migration, or product-fit signals.
UservoiceNot RecommendedPublic pricingAvg. switch cost--Uservoice is not a strong catalog fit based on public pricing, migration, or product-fit signals.
DeskheroNot RecommendedPublic pricingAvg. switch cost--Deskhero is not a strong catalog fit based on public pricing, migration, or product-fit signals.
FreescoutNot RecommendedPublic pricingAvg. switch cost--Freescout is not a strong catalog fit based on public pricing, migration, or product-fit signals.

I-Net Helpdesk and Freshdesk selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
360 Degre...

--

Core

Public catalog pricing. Organization spend is not included.

I-Net Hel...

--

Public pricing

Public catalog pricing estimate.

Freshdesk

--

Public pricing

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
360 Degre...

$0

No migration in the current app baseline.

I-Net Hel...

--

After $2,000 estimated migration cost.

Freshdesk

--

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
360 Degre...

--

I-Net Hel...

30/100

i-net helpdesk works well for teams that need ticket tracking and basic support workflows. It's not built for performance reviews or employee development cycles like 360 Degree IT. HR teams will miss key features for feedback and appraisals.

Freshdesk

20/100

Freshdesk is built for customer service teams handling tickets and chats. It doesn't have tools for employee feedback, performance reviews, or development tracking. HR teams won't find what they need here.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
360 Degre...

--

Public adoption signal for the current app.

I-Net Hel...

medium

I-Net Helpdesk is a high-complexity migration. Estimated 4 weeks and $2,000 one-time cost.

Freshdesk

medium

Freshdesk is a high-complexity migration.

User satisfactionAvailable rating and review signal for team sentiment around the app.
360 Degre...

4.3/5.0

2 reviews

I-Net Hel...

--

840 reviews

Freshdesk

4.4/5.0

2300 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
360 Degre...

No migration needed

I-Net Hel...

4 weeks

High

I-Net Helpdesk is a high-complexity migration. Estimated 4 weeks and $2,000 one-time cost.

Freshdesk

--

High

Freshdesk is a high-complexity migration.

Setup & trainingOne-time implementation, enablement, and training investment required.
360 Degre...

--

I-Net Hel...

$2,000

Estimated one-time migration and setup effort.

Freshdesk

--

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
360 Degre...

--

I-Net Hel...

--

Supports 50 native integrations.

Freshdesk

--

Supports 650 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
360 Degre...

100%

I-Net Hel...

25%

  • No 360-degree feedback collection
  • No performance appraisal workflow automation
  • No employee development cycle tracking
  • No self-assessment tools
  • No anonymous feedback options
Freshdesk

15%

  • No 360-degree feedback tools
  • No performance appraisal workflows
  • No employee development tracking
CertificationsSecurity, privacy, and compliance certifications available for each app.
360 Degre...

--

I-Net Hel...
ISO 27001GDPR
Freshdesk
SOC 2 Type IIGDPRISO 27001
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
360 Degre...

You already standardize on this app.

I-Net Hel...

Your team mainly handles IT tickets and needs a simple way to track and resolve support issues.

Freshdesk

Your team needs to manage customer tickets, chats, and calls in one place.

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
360 Degre...

Public pricing or fit signals no longer match your needs.

I-Net Hel...

You need to run performance reviews, collect 360 feedback, or track employee growth — i-net helpdesk doesn't do any of that.

Freshdesk

You're looking to run employee reviews, gather peer feedback, or track development goals.