Doow
Doow
Sign up
ALTERNATIVE APPLICATIONS

8x8 Work Alternatives

Should you replace 8x8 Work?

Microsoft Teams is the strongest catalog alternative to evaluate for 8x8 Work.

8x8 Work

Current
Seat-based Payg
4.2/5
Annual cost
--
Seats assigned
--

This catalog view compares public market data and does not include organization spend or usage.

8x8 Work alternatives

See how 8x8 Work compares to 14 alternative apps you can switch to.

Microsoft...Best FitSeat-basedAvg. switch cost$48/yr$4/monthMicrosoft Teams is a good fit if: your organization runs on Microsoft 365 and needs integrated document collaboration with chat.
Zoom PhoneStrong ContenderSeat-basedAvg. switch cost$120/yr$10/monthCut UCaaS costs by 40% while gaining superior AI features if your team already lives in Zoom.
Cisco Web...Strong ContenderSeat-basedAvg. switch cost$174/yrWebex delivers superior video fidelity and enterprise security, but budget extra for contact center parity and fax alternatives.
VonageStrong ContenderSeat-basedAvg. switch cost$168/yr$14/monthVonage trades 8x8's all-in-one simplicity for developer flexibility and API power at similar price points.
Ooma Offi...Worth ConsideringSeat-basedAvg. switch cost$20/yr$20/monthOoma delivers pure voice simplicity at half the cost—cut the UCaaS bloat if you just need reliable business phones.
DialpadWorth ConsideringSeat-basedAvg. switch cost$15/yr$23/monthDialpad trades 8x8's global telco depth for instant AI insights—half the setup time, smarter calls.
ZoomWorth ConsideringSeat-basedAvg. switch cost--Video quality and adoption are industry-leading, but telephony lacks 8x8's global carrier network and embedded contact center depth.
Switchboa...Worth ConsideringPublic pricingAvg. switch cost--Switchboard trades 8x8's telephony bloat for instant AI transcription—deploy in days with smarter CRM sync, but lose global fax compliance.
Cisco Web...Worth ConsideringPublic pricingAvg. switch cost--Webex offers unmatched security certifications but forces expensive separate licenses for contact center features that 8x8 includes natively.
Workplace...Worth ConsideringPublic pricingAvg. switch cost--Delivers superior chat organization and 2,600+ integrations at one-third the cost, but forces maintenance of separate telephony infrastructure for external calls.
Line WorksWorth ConsideringPublic pricingAvg. switch cost--Ditch the phone system for instant customer messaging in Asia, but you'll sacrifice enterprise voice entirely.
Google Me...Not RecommendedSeat-basedAvg. switch cost--Google Meet is not a strong catalog fit based on public pricing, migration, or product-fit signals.
SalesforceNot RecommendedPublic pricingAvg. switch cost--Salesforce is not a strong catalog fit based on public pricing, migration, or product-fit signals.
Zoho Meet...Not RecommendedPublic pricingAvg. switch cost--Zoho Meeting is not a strong catalog fit based on public pricing, migration, or product-fit signals.

Microsoft Teams and Zoom Phone selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
8x8 Work

--

X2

Public catalog pricing. Organization spend is not included.

Microsoft...

$72

Microsoft Teams Essentials ($4/month)

Public catalog pricing estimate.

Zoom Phone

$120

Metered ($10/month)

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
8x8 Work

$0

No migration in the current app baseline.

Microsoft...

--

After $8,000 estimated migration cost.

Zoom Phone

--

After $2,800 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
8x8 Work

--

Microsoft...

82/100

Ideal for Microsoft 365 ecosystems, frustrating for Slack migrants

Zoom Phone

82/100

Zoom Phone excels for hybrid teams already embedded in the Zoom ecosystem who want seamless video-to-phone transitions with built-in AI transcription. It delivers modern unified communications at a lower price point than traditional UCaaS providers. However, organizations requiring native omnichannel contact center capabilities may find the feature set limiting compared to 8x8.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
8x8 Work

--

Public adoption signal for the current app.

Microsoft...

medium

Microsoft Teams is a medium-complexity migration. Estimated 4 weeks and $8,000 one-time cost.

Zoom Phone

low

Zoom Phone is a medium-complexity migration. Estimated 4 weeks and $2,800 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
8x8 Work

4.2/5.0

810 reviews

Microsoft...

4.4/5.0

17551 reviews

Zoom Phone

4.6/5.0

8500 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
8x8 Work

No migration needed

Microsoft...

4 weeks

Medium

Microsoft Teams is a medium-complexity migration. Estimated 4 weeks and $8,000 one-time cost.

Zoom Phone

4 weeks

Medium

Zoom Phone is a medium-complexity migration. Estimated 4 weeks and $2,800 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
8x8 Work

--

Microsoft...

$8,000

Estimated one-time migration and setup effort.

Zoom Phone

$2,800

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
8x8 Work

--

Microsoft...

--

Supports 1,000 native integrations.

Zoom Phone

--

Supports 150 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
8x8 Work

100%

Microsoft...

85%

Zoom Phone

78%

  • Contact center features require separate Zoom Contact Center license
  • Limited fax-to-email capabilities compared to 8x8
  • Advanced IVR and ring groups less robust than 8x8
  • International PSTN coverage not as extensive globally
CertificationsSecurity, privacy, and compliance certifications available for each app.
8x8 Work
SOC 2 Type IIISO 27001HIPAAGDPRPCI DSSFedRAMP
Microsoft...
SOC 1SOC 2ISO 27001ISO 27018HIPAAGDPRFedRAMPCSA STAR
Zoom Phone
SOC 2ISO 27001GDPRHIPAA
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
8x8 Work

You already standardize on this app.

Microsoft...

Your organization runs on Microsoft 365 and needs integrated document collaboration with chat

Zoom Phone

Your team already relies on Zoom Meetings and wants seamless video-to-phone transitions with AI assistance

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
8x8 Work

Public pricing or fit signals no longer match your needs.

Microsoft...

Your team requires lightweight, intuitive messaging and frequent external collaboration with non-Microsoft users

Zoom Phone

You require native omnichannel contact center features or extensive international calling coverage without per-minute charges