Browser Agent
Install Browser Agent to collect browser-based SaaS usage.
Use Browser Agent when Doow needs browser-based SaaS usage from employee devices.
Choose Browser Agent
Choose this path when the apps you care about run in a supported browser and provider APIs do not expose enough usage detail.
You need browser-based SaaS usage by user, app, and workspace.
You only need provider-owned usage from an API, custom product metrics from your application, or metrics already collected in an observability tool.
If provider APIs already give you complete usage, start with Direct provider APIs. If you need native desktop app usage, use Desktop Agent after confirming the rollout path for your workspace.
Before rollout
Confirm the rollout owner, browser support, and permission review before asking users to install Browser Agent:
- the approved browser list for your workspace
- the approved extension distribution path
- who needs to install it: all employees, a pilot cohort, or one department
- who needs to review the browser permission prompt
- whether users are allowed to sign in to Doow from the extension
Install and enable Browser Agent
Use this flow once your workspace has an approved distribution path.
- Open the approved Browser Agent distribution path.
- Install the extension in the supported browser.
- Open the Browser Agent extension.
- Sign in with the user account that belongs to your Doow workspace.
- Turn tracking on if it is not already enabled.
- Open a browser-based SaaS app that Doow needs to track.
- Use the app long enough for browser activity to be recorded.
Do not use a development build, unpacked extension, or private package for a customer rollout unless that is the approved distribution path for your workspace.
Review browser permissions
Browser Agent is for SaaS usage attribution, not browser-content inspection. It helps Doow understand which browser apps are being used and by whom.
The browser surface can include browser activity signals, app domain and path, local activity state before sync, and user, organization, device, browser, and network context needed for attribution.
Use your approved distribution path
Use the Browser Agent distribution path approved for your Doow workspace. If you do not have one, get it from your Doow admin or support contact before rollout.
Confirm it worked
After installation, confirm Browser Agent is sending usable activity before expanding the rollout.
- Open Company Settings -> Integrations in Doow.
- Open the Browser Agent or Doow Agent detail page.
- Confirm the connection shows recent browser activity.
- Confirm the expected user appears in the activity records.
- Confirm the expected app or domain appears in the usage view.
- Check that the event log has no sign-in, permission, or sync errors.
Connected is not the same as active
A user can install the extension without producing useful usage data. Confirm recent activity after the user opens and uses a tracked browser app.
Troubleshooting
Use these checks when browser activity is missing or incomplete:
| Issue | What to check |
|---|---|
| The user does not appear | Confirm the user signed in to Browser Agent with the expected Doow account. |
| No recent activity appears | Confirm tracking is turned on and the user opened a browser-based SaaS app after enabling the extension. |
| The app is missing | Confirm the app is browser-based, the browser is supported for your workspace, and the app can be mapped from its domain. |
| Activity stops after install | Confirm the extension is still enabled, the user is still signed in, and the browser has not blocked the required permissions. |
| Permission questions block rollout | Review the browser permission prompt with your security or device-management owner before expanding to more users. |
Next steps
After browser activity appears in Doow, connect the next source that fills the missing context:
- Use Desktop Agent when employees also use native desktop apps that Browser Agent cannot observe.
- Connect an identity provider so Doow can map browser activity to users, groups, and ownership.
- Return to Doow Agent if you are still deciding between browser and desktop collection.