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ALTERNATIVE APPLICATIONS

800 Alternatives

Should you replace 800?

Nextiva is the strongest catalog alternative to evaluate for 800.

800

Current
Seat-based Payg
4.7/5
Annual cost
$280
1 seat / $28/month
Seats assigned
$280/yr

This catalog view compares public market data and does not include organization spend or usage.

800 alternatives

See how 800 compares to 5 alternative apps you can switch to.

NextivaBest FitSeat-basedAvg. switch cost$19/yrNextiva upgrades you from call tracking to a full unified communications platform—if you need phones, video, and SMS in one hub.
Grasshopp...Cost LeaderSeat-basedAvg. switch cost$168/yr$14/monthGrasshopper offers simpler phone management at lower cost but eliminates marketing attribution and campaign tracking capabilities.
DialpadNot RecommendedSeat-basedAvg. switch cost$15/yr$23/monthDialpad is not a strong catalog fit based on public pricing, migration, or product-fit signals.
VonageNot RecommendedSeat-basedAvg. switch cost$168/yr$14/monthVonage is not a strong catalog fit based on public pricing, migration, or product-fit signals.
8x8Not RecommendedPublic pricingAvg. switch cost--8x8 is not a strong catalog fit based on public pricing, migration, or product-fit signals.

Nextiva and Grasshopper selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
800

$336

Starter ($28/month)

Public catalog pricing. Organization spend is not included.

Nextiva

$19

Essential

Public catalog pricing estimate.

Grasshopp...

$168

Solo ($14/month)

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
800

$0

No migration in the current app baseline.

Nextiva

-$2,549

After $3,500 estimated migration cost.

Grasshopp...

-$1,496

After $2,000 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
800

--

Nextiva

40/100

Nextiva serves IT and customer support teams needing a unified communications hub with voice, video, and messaging. It replaces traditional PBX systems but lacks the granular marketing attribution tools found in dedicated call tracking platforms. Choose this if you are consolidating internal communications, not optimizing ad spend.

Grasshopp...

40/100

Grasshopper suits small teams requiring professional phone lines and basic call management without hardware. However, it completely lacks the marketing campaign attribution and keyword-level tracking that 800.com provides. Teams focused on advertising ROI optimization will find the analytics insufficient.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
800

--

Public adoption signal for the current app.

Nextiva

low

Nextiva is a high-complexity migration. Estimated 4 weeks and $3,500 one-time cost.

Grasshopp...

medium

Grasshopper is a high-complexity migration. Estimated 3 weeks and $2,000 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
800

4.7/5.0

806 reviews

Nextiva

4.5/5.0

2800 reviews

Grasshopp...

--

850 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
800

No migration needed

Nextiva

4 weeks

High

Nextiva is a high-complexity migration. Estimated 4 weeks and $3,500 one-time cost.

Grasshopp...

3 weeks

High

Grasshopper is a high-complexity migration. Estimated 3 weeks and $2,000 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
800

--

Nextiva

$3,500

Estimated one-time migration and setup effort.

Grasshopp...

$2,000

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
800

--

Nextiva

--

Supports 50 native integrations.

Grasshopp...

--

Supports 12 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
800

100%

Nextiva

40%

  • No dynamic number insertion for web attribution
  • Missing keyword-level tracking for paid search
  • Lacks campaign-specific ROI dashboards
  • No marketing channel attribution capabilities
Grasshopp...

45%

  • No dynamic number insertion for web tracking
  • Lacks call attribution to marketing campaigns
  • No keyword-level tracking for paid search
  • Missing call outcome and conversion tagging
CertificationsSecurity, privacy, and compliance certifications available for each app.
800
SOC 2GDPRCCPA
Nextiva
SOC 2 Type IIHIPAAGDPRISO 27001
Grasshopp...
SOC 2 Type IIGDPR
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
800

You already standardize on this app.

Nextiva

You need a complete business phone system with video, messaging, and contact center capabilities beyond just call tracking.

Grasshopp...

You only need basic business phone features without marketing attribution or campaign tracking.

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
800

Public pricing or fit signals no longer match your needs.

Nextiva

You rely on dynamic number insertion and keyword-level attribution to measure paid search ROI and campaign performance.

Grasshopp...

You rely on call attribution data to optimize paid search campaigns and marketing ROI.

800 Alternatives | Doow