Integration not syncing

If an integration shows a Sync failed status or hasn't updated in longer than expected, follow the steps below to diagnose and fix the issue.

Check the integration status

1. Go to Integrations and look at the status badge on the affected integration.

   • Syncing — a sync is in progress
   • Synced — last sync completed successfully, with a timestamp
   • Sync failed — the last sync encountered an error
   • Paused — syncing is manually paused

2. Click the integration card to see the Sync log, which shows details about recent sync attempts and any error messages.

Common causes and fixes

Expired authorization

Most integrations use OAuth. If the token expires or is revoked, syncs will fail.

Fix: Click Reconnect on the integration page and re-authorize with your credentials.

Permissions changed

If an admin revoked the permissions Doow was using, syncs will fail with a permission error.

Fix: Review the permissions shown on the integration setup page and re-authorize with the correct scopes.

Source system rate limit

Some APIs limit how frequently Doow can request data. Syncs may be delayed during high-traffic periods.

Fix: This resolves automatically. If the integration is still failing after 24 hours, contact support.

Credential rotation

If your API key or service account password was rotated, Doow's stored credentials are no longer valid.

Fix: Go to the integration settings and update the credentials.

Force a manual resync

You can trigger an immediate resync from the integration page:

1. Open the integration.
2. Click the ... menu.
3. Select Sync now.

Still not working?

If none of the above resolves the issue, chat with us and share the integration name and the error message from the sync log. Our team can investigate further.