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ALTERNATIVE APPLICATIONS

Aivo Alternatives

Should you replace Aivo?

Freshdesk is the strongest catalog alternative to evaluate for Aivo.

Aivo

Current
Seat-based Payg
4.5/5
Annual cost
--
Seats assigned
--

This catalog view compares public market data and does not include organization spend or usage.

Aivo alternatives

See how Aivo compares to 5 alternative apps you can switch to.

FreshdeskBest FitSeat-basedAvg. switch cost$18/yr$15/monthFreshdesk is a good fit if: your team manages customer conversations across email, chat, phone, and social channels with SLA requirements.
LivepersonWorth ConsideringPublic pricingAvg. switch cost--Liveperson is a good fit if: you require enterprise-scale conversational AI with omnichannel messaging and sophisticated automation across customer service teams.
IntercomStrong ContenderSeat-basedAvg. switch cost$888/yr$74/monthIntercom is a good fit if: your team prioritizes real-time conversational support and customer engagement automation.
GenesysWorth ConsideringSeat-basedAvg. switch cost$1,140/yrGenesys is a good fit if: you require enterprise-grade contact center capabilities with omnichannel support and advanced workforce optimization.
DriftWorth ConsideringPublic pricingAvg. switch cost--Drift is a good fit if: your sales team needs immediate website visitor engagement and automated qualification.

Freshdesk and Liveperson selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
Aivo

--

Starter

Public catalog pricing. Organization spend is not included.

Freshdesk

$588

Growth ($15/month)

Public catalog pricing estimate.

Liveperson

--

Conversational Cloud

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
Aivo

$0

No migration in the current app baseline.

Freshdesk

--

After $4,500 estimated migration cost.

Liveperson

--

After $30,000 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
Aivo

--

Freshdesk

82/100

Freshdesk excels for customer service, IT helpdesk, and success teams managing high-volume ticket queues and SLA-driven workflows. Support teams adopt it rapidly for omnichannel communication, but product and engineering teams will find it lacks agile project management, sprint planning, and code repository integration. Marketing teams may use it for limited campaign requests but typically outgrow it for complex project orchestration.

Liveperson

70/100

Ideal for enterprise CX teams needing AI automation; excessive for basic chat

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
Aivo

--

Public adoption signal for the current app.

Freshdesk

low

Freshdesk is a medium-complexity migration. Estimated 4 weeks and $4,500 one-time cost.

Liveperson

high

Liveperson is a high-complexity migration. Estimated 12 weeks and $30,000 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
Aivo

4.5/5.0

320 reviews

Freshdesk

4.4/5.0

8800 reviews

Liveperson

4.3/5.0

2200 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
Aivo

No migration needed

Freshdesk

4 weeks

Medium

Freshdesk is a medium-complexity migration. Estimated 4 weeks and $4,500 one-time cost.

Liveperson

12 weeks

High

Liveperson is a high-complexity migration. Estimated 12 weeks and $30,000 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
Aivo

--

Freshdesk

$4,500

Estimated one-time migration and setup effort.

Liveperson

$30,000

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
Aivo

--

Freshdesk

--

Supports 1,000 native integrations.

Liveperson

--

Supports 50 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
Aivo

100%

Freshdesk

85%

  • Limited automation rules on Growth plan
  • No native project management or roadmapping
  • Phone channel requires separate Freshcaller purchase
  • Advanced analytics restricted to Pro+ tiers
Liveperson

100%

CertificationsSecurity, privacy, and compliance certifications available for each app.
Aivo
SOC 2ISO 27001GDPRHIPAA
Freshdesk
SOC 2ISO 27001GDPR
Liveperson
SOC 2 Type IIISO 27001GDPRHIPAAPCI DSS
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
Aivo

You already standardize on this app.

Freshdesk

Your team manages customer conversations across email, chat, phone, and social channels with SLA requirements

Liveperson

You require enterprise-scale conversational AI with omnichannel messaging and sophisticated automation across customer service teams

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
Aivo

Public pricing or fit signals no longer match your needs.

Freshdesk

You need a tool for software development sprints, product roadmapping, or internal project management

Liveperson

You need simple live chat without AI complexity or have limited technical resources for implementation and bot training

Aivo Alternatives | Doow