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ALTERNATIVE APPLICATIONS

AgentVoice Alternatives

Should you replace AgentVoice?

Talkdesk is the strongest catalog alternative to evaluate for AgentVoice.

AgentVoice

Current
Seat-based Payg
4.9/5
Annual cost
--
Seats assigned
--

This catalog view compares public market data and does not include organization spend or usage.

AgentVoice alternatives

See how AgentVoice compares to 7 alternative apps you can switch to.

TalkdeskBest FitSeat-basedAvg. switch cost$1,020/yrTalkdesk is a good fit if: you operate a mid-to-large contact center requiring sophisticated AI automation, workforce management, and industry-specific compliance.
DialpadStrong ContenderSeat-basedAvg. switch cost$15/yr$23/monthDialpad is a good fit if: your team needs AI-powered call coaching and unified business communications.
Genesys C...Worth ConsideringSeat-basedAvg. switch cost$900/yr$75/monthGenesys Cloud is a good fit if: you operate a high-volume contact center requiring omnichannel routing and workforce optimization.
Amazon Co...Worth ConsideringSeat-basedAvg. switch cost$660/yrAmazon Connect is a good fit if: you need a highly scalable, programmable contact center with deep AWS integration and usage-based pricing.
Five9Worth ConsideringSeat-basedAvg. switch cost$2,100/yrFive9 is a good fit if: you operate a high-volume contact center requiring enterprise-grade reliability and advanced workforce optimization.
TwilioWorth ConsideringSeat-basedAvg. switch cost$9,600/yrTwilio is a good fit if: you need to embed communications into applications and have developer resources to build custom integrations.
Nice CxoneWorth ConsideringPublic pricingAvg. switch cost--Nice Cxone is a good fit if: you operate a mid-market to enterprise contact center requiring sophisticated omnichannel routing and workforce optimization.

Talkdesk and Dialpad selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
AgentVoice

--

Public pricing

Public catalog pricing. Organization spend is not included.

Talkdesk

$1,020

CX Cloud Essentials

Public catalog pricing estimate.

Dialpad

$180

Standard ($23/month)

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
AgentVoice

$0

No migration in the current app baseline.

Talkdesk

--

After $25,000 estimated migration cost.

Dialpad

--

After $2,500 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
AgentVoice

--

Talkdesk

82/100

Ideal for enterprise contact centers requiring AI-first omnichannel operations

Dialpad

78/100

Great for AI-driven sales/support, weak for basic telephony only

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
AgentVoice

--

Public adoption signal for the current app.

Talkdesk

high

Talkdesk is a high-complexity migration. Estimated 12 weeks and $25,000 one-time cost.

Dialpad

medium

Dialpad is a medium-complexity migration. Estimated 4 weeks and $2,500 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
AgentVoice

4.9/5.0

9 reviews

Talkdesk

4.4/5.0

2550 reviews

Dialpad

--

5200 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
AgentVoice

No migration needed

Talkdesk

12 weeks

High

Talkdesk is a high-complexity migration. Estimated 12 weeks and $25,000 one-time cost.

Dialpad

4 weeks

Medium

Dialpad is a medium-complexity migration. Estimated 4 weeks and $2,500 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
AgentVoice

--

Talkdesk

$25,000

Estimated one-time migration and setup effort.

Dialpad

$2,500

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
AgentVoice

--

Talkdesk

--

Supports 300 native integrations.

Dialpad

--

Supports 74 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
AgentVoice

100%

Talkdesk

100%

Dialpad

85%

CertificationsSecurity, privacy, and compliance certifications available for each app.
AgentVoice

--

Talkdesk
SOC 2 Type IIISO 27001HIPAAGDPRPCI DSS
Dialpad
SOC 2 Type IIISO 27001HIPAAGDPRPCI DSS
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
AgentVoice

You already standardize on this app.

Talkdesk

You operate a mid-to-large contact center requiring sophisticated AI automation, workforce management, and industry-specific compliance

Dialpad

Your team needs AI-powered call coaching and unified business communications

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
AgentVoice

Public pricing or fit signals no longer match your needs.

Talkdesk

You are a small business with simple call routing needs, fewer than 25 agents, or limited technical resources for implementation

Dialpad

You require only basic phone service without AI, video, or SMS capabilities

AgentVoice Alternatives | Doow