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ALTERNATIVE APPLICATIONS

Agentforce 360 Platform Alternatives

Should you replace Agentforce 360 Platform?

Freshdesk is the strongest catalog alternative to evaluate for Agentforce 360 Platform.

Agentforce 360 Platform

Current
Seat-based Payg
0/5
Annual cost
$588
1 seat / $49/month
Seats assigned
$588/yr

This catalog view compares public market data and does not include organization spend or usage.

Agentforce 360 Platform alternatives

See how Agentforce 360 Platform compares to 7 alternative apps you can switch to.

FreshdeskBest FitSeat-basedAvg. switch cost$18/yr$15/monthFreshdesk is a good fit if: you need an intuitive, AI-boosted helpdesk with strong omnichannel support for customer service teams.
ZendeskStrong ContenderSeat-basedAvg. switch cost$660/yrZendesk is a good fit if: you need enterprise-grade ticketing with omnichannel support and advanced SLA management.
Genesys C...Worth ConsideringSeat-basedAvg. switch cost$1,380/yrGenesys Cloud Cx is a good fit if: you operate a multichannel contact center requiring voice, digital channels, and workforce optimization with 50+ agents.
Salesforc...Worth ConsideringSeat-basedAvg. switch cost$300/yr$25/monthSalesforce Service Cloud is a good fit if: you require enterprise-scale case management with deep Salesforce CRM integration and have dedicated admin resources.
TalkdeskWorth ConsideringSeat-basedAvg. switch cost$1,500/yrTalkdesk is a good fit if: you operate a high-volume contact center requiring AI automation, workforce management, and omnichannel voice plus digital support.
Five9Worth ConsideringSeat-basedAvg. switch cost$1,620/yrFive9 is a good fit if: you operate a contact center with 50+ agents requiring enterprise-grade workforce management and omnichannel routing.
Nice CxoneWorth ConsideringSeat-basedAvg. switch cost$1,680/yrNice Cxone is a good fit if: you operate a 50+ agent contact center requiring enterprise-grade workforce optimization and omnichannel support.

Freshdesk and Zendesk selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
Agentforc...

$588

Starter ($49/month)

Public catalog pricing. Organization spend is not included.

Freshdesk

$660

Growth ($15/month)

Public catalog pricing estimate.

Zendesk

$660

Suite Team

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
Agentforc...

$0

No migration in the current app baseline.

Freshdesk

-$8,216

After $8,000 estimated migration cost.

Zendesk

-$4,716

After $4,500 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
Agentforc...

--

Freshdesk

84/100

Freshdesk excels for small to mid-sized customer support teams needing quick deployment and AI-assisted ticketing. Support and success teams adopt it rapidly due to intuitive UI, but IT departments and enterprises requiring ITIL workflows will find it limiting compared to dedicated ITSM platforms. The Freddy AI features appeal to teams wanting automation without heavy technical setup.

Zendesk

88/100

Zendesk dominates customer service workflows with robust ticketing and omnichannel capabilities that support teams adopt immediately. IT service desks benefit from ITIL-ready features and asset management. However, product and engineering teams will find it lacks agile project management, sprint planning, or code repository integrations necessary for software development.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
Agentforc...

--

Public adoption signal for the current app.

Freshdesk

low

Freshdesk is a medium-complexity migration. Estimated 4 weeks and $8,000 one-time cost.

Zendesk

low

Zendesk is a medium-complexity migration. Estimated 4 weeks and $4,500 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
Agentforc...

--

45 reviews

Freshdesk

4.4/5.0

8800 reviews

Zendesk

--

15800 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
Agentforc...

No migration needed

Freshdesk

4 weeks

Medium

Freshdesk is a medium-complexity migration. Estimated 4 weeks and $8,000 one-time cost.

Zendesk

4 weeks

Medium

Zendesk is a medium-complexity migration. Estimated 4 weeks and $4,500 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
Agentforc...

--

Freshdesk

$8,000

Estimated one-time migration and setup effort.

Zendesk

$4,500

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
Agentforc...

100%

Supports 3,000 native integrations.

Freshdesk

33%

Supports 1,000 native integrations.

Zendesk

50%

Supports 1,500 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
Agentforc...

100%

Freshdesk

85%

  • Freddy AI Agent capped at 500 sessions on paid tiers
  • Additional AI sessions cost $49 per 100
  • Limited ITSM capabilities without upgrading to Freshservice
  • Custom objects require Pro plan or higher
Zendesk

85%

  • AI and advanced automation locked to Enterprise tier
  • Limited native project management capabilities
  • Expensive per-agent pricing for startups
  • Complex initial configuration for multi-brand setups
CertificationsSecurity, privacy, and compliance certifications available for each app.
Agentforc...
SOC 2 Type IIGDPRISO 27001HIPAA
Freshdesk
SOC 2ISO 27001GDPR
Zendesk
SOC 2 Type IIISO 27001GDPRHIPAAPCI DSS
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
Agentforc...

You already standardize on this app.

Freshdesk

You need an intuitive, AI-boosted helpdesk with strong omnichannel support for customer service teams

Zendesk

You need enterprise-grade ticketing with omnichannel support and advanced SLA management

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
Agentforc...

Public pricing or fit signals no longer match your needs.

Freshdesk

You require ITIL-compliant IT service management, asset management, or complex enterprise approval chains

Zendesk

You require a general project management tool or have limited support volume that cannot justify per-agent pricing

Agentforce 360 Platform Alternatives | Doow