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ALTERNATIVE APPLICATIONS

8x8 Work Alternatives

Should you replace 8x8 Work?

Microsoft Teams is the strongest catalog alternative to evaluate for 8x8 Work.

8x8 Work

Current
Seat-based Payg
4.2/5
Annual cost
--
Seats assigned
--

This catalog view compares public market data and does not include organization spend or usage.

8x8 Work alternatives

See how 8x8 Work compares to 7 alternative apps you can switch to.

Microsoft...Best FitSeat-basedAvg. switch cost$48/yr$4/monthMicrosoft Teams is a good fit if: your organization runs on Microsoft 365 and needs integrated document collaboration with chat.
DialpadStrong ContenderSeat-basedAvg. switch cost$15/yr$23/monthDialpad is a good fit if: your team needs AI-powered call summaries and works remotely across mobile and desktop.
Ooma Offi...Strong ContenderSeat-basedAvg. switch cost$239/yr$20/monthOoma Office is a good fit if: you need reliable desk phones with straightforward setup for a physical office environment.
Zoom PhoneStrong ContenderSeat-basedAvg. switch cost$120/yr$10/monthZoom Phone is a good fit if: your organization already uses Zoom Meetings and needs a reliable cloud PBX with strong mobile apps.
VonageStrong ContenderSeat-basedAvg. switch cost$168/yr$14/monthVonage is a good fit if: your team needs reliable business telephony with video conferencing and essential CRM integrations.
Cisco Web...Strong ContenderSeat-basedAvg. switch cost$162/yrCisco Webex is a good fit if: you require FedRAMP authorization and global PSTN calling in one platform.
Ringcentr...Worth ConsideringSeat-basedAvg. switch cost$360/yrRingcentral Mvp is a good fit if: you need a reliable, scalable business phone system with built-in video and messaging.

Microsoft Teams and Dialpad selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
8x8 Work

--

X2

Public catalog pricing. Organization spend is not included.

Microsoft...

$72

Microsoft Teams Essentials ($4/month)

Public catalog pricing estimate.

Dialpad

$180

Standard ($23/month)

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
8x8 Work

$0

No migration in the current app baseline.

Microsoft...

--

After $8,000 estimated migration cost.

Dialpad

--

After $4,000 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
8x8 Work

--

Microsoft...

82/100

Ideal for Microsoft 365 ecosystems, frustrating for Slack migrants

Dialpad

78/100

Dialpad excels for mobile-first teams needing AI coaching and seamless laptop-to-phone handoffs. Sales teams benefit from real-time transcription and CRM logging, while support teams leverage sentiment analysis. Organizations requiring traditional desk phone hardware or complex on-premise call routing will face limitations.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
8x8 Work

--

Public adoption signal for the current app.

Microsoft...

medium

Microsoft Teams is a medium-complexity migration. Estimated 4 weeks and $8,000 one-time cost.

Dialpad

low

Dialpad is a medium-complexity migration. Estimated 4 weeks and $4,000 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
8x8 Work

4.2/5.0

2150 reviews

Microsoft...

4.4/5.0

28500 reviews

Dialpad

--

5200 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
8x8 Work

No migration needed

Microsoft...

4 weeks

Medium

Microsoft Teams is a medium-complexity migration. Estimated 4 weeks and $8,000 one-time cost.

Dialpad

4 weeks

Medium

Dialpad is a medium-complexity migration. Estimated 4 weeks and $4,000 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
8x8 Work

--

Microsoft...

$8,000

Estimated one-time migration and setup effort.

Dialpad

$4,000

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
8x8 Work

100%

Supports 200 native integrations.

Microsoft...

100%

Supports 1,800 native integrations.

Dialpad

37%

Supports 74 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
8x8 Work

100%

Microsoft...

85%

Dialpad

85%

  • Video meetings limited to 10 participants on Standard tier
  • Contact center features require separate expensive licenses
  • International calling requires specific add-on packages
  • AI processing requires opt-in data sharing
CertificationsSecurity, privacy, and compliance certifications available for each app.
8x8 Work
SOC 2 Type IIISO 27001HIPAAGDPRPCI DSSFedRAMP
Microsoft...
SOC 1SOC 2ISO 27001ISO 27018HIPAAGDPRFedRAMPCSA STAR
Dialpad
SOC 2 Type IIISO 27001HIPAAGDPRPCI DSS
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
8x8 Work

You already standardize on this app.

Microsoft...

Your organization runs on Microsoft 365 and needs integrated document collaboration with chat

Dialpad

Your team needs AI-powered call summaries and works remotely across mobile and desktop

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
8x8 Work

Public pricing or fit signals no longer match your needs.

Microsoft...

Your team requires lightweight, intuitive messaging and frequent external collaboration with non-Microsoft users

Dialpad

You require complex legacy PBX hardware or advanced contact center features on a tight budget

8x8 Work Alternatives | Doow