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ALTERNATIVE APPLICATIONS

8x8 Contact Center Alternatives

Should you replace 8x8 Contact Center?

Cisco Webex Contact Center is the strongest catalog alternative to evaluate for 8x8 Contact Center.

8x8 Contact Center

Current
Seat-based Payg
4.1/5
Annual cost
--
Seats assigned
--

This catalog view compares public market data and does not include organization spend or usage.

8x8 Contact Center alternatives

See how 8x8 Contact Center compares to 6 alternative apps you can switch to.

Cisco Web...Best FitSeat-basedAvg. switch cost$1,500/yrCisco Webex Contact Center is a good fit if: you operate a high-volume contact center requiring 99.99% uptime and complex omnichannel orchestration.
Five9Worth ConsideringSeat-basedAvg. switch cost$1,788/yrFive9 is a good fit if: you operate a mid-market to enterprise contact center requiring omnichannel capabilities and CRM integration.
Genesys C...Worth ConsideringSeat-basedAvg. switch cost$900/yr$75/monthGenesys Cloud is a good fit if: you operate a large-scale contact center requiring sophisticated omnichannel routing and workforce optimization.
Nice CxoneWorth ConsideringSeat-basedAvg. switch cost$1,680/yrNice Cxone is a good fit if: you require enterprise-grade omnichannel routing with advanced workforce optimization across 50+ agents.
Twilio Fl...Worth ConsideringSeat-basedAvg. switch cost$1,800/yrTwilio Flex is a good fit if: you need a highly customizable contact center with extensive API access and omnichannel capabilities.
Amazon Co...Worth ConsideringSeat-basedAvg. switch cost$1,020/yrAmazon Connect is a good fit if: you need infinite scalability, deep AWS ecosystem integration, and prefer usage-based pricing over flat rates.

Cisco Webex Contact Center and Five9 selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
8x8 Conta...

--

8x8 Contact Center

Public catalog pricing. Organization spend is not included.

Cisco Web...

$1,500

Standard

Public catalog pricing estimate.

Five9

$1,788

Digital

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
8x8 Conta...

$0

No migration in the current app baseline.

Cisco Web...

--

After $35,000 estimated migration cost.

Five9

--

After $20,000 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
8x8 Conta...

--

Cisco Web...

75/100

Essential for enterprise call centers, overkill for small support teams

Five9

75/100

Perfect for enterprise support, too complex for small teams

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
8x8 Conta...

--

Public adoption signal for the current app.

Cisco Web...

high

Cisco Webex Contact Center is a high-complexity migration. Estimated 12 weeks and $35,000 one-time cost.

Five9

high

Five9 is a high-complexity migration. Estimated 10 weeks and $20,000 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
8x8 Conta...

4.1/5.0

850 reviews

Cisco Web...

--

520 reviews

Five9

--

2850 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
8x8 Conta...

No migration needed

Cisco Web...

12 weeks

High

Cisco Webex Contact Center is a high-complexity migration. Estimated 12 weeks and $35,000 one-time cost.

Five9

10 weeks

High

Five9 is a high-complexity migration. Estimated 10 weeks and $20,000 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
8x8 Conta...

--

Cisco Web...

$35,000

Estimated one-time migration and setup effort.

Five9

$20,000

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
8x8 Conta...

100%

Supports 80 native integrations.

Cisco Web...

100%

Supports 150 native integrations.

Five9

100%

Supports 200 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
8x8 Conta...

100%

Cisco Web...

85%

Five9

85%

CertificationsSecurity, privacy, and compliance certifications available for each app.
8x8 Conta...
SOC 2 Type IIISO 27001HIPAAGDPRPCI DSS
Cisco Web...
SOC 2ISO 27001GDPRHIPAA
Five9
SOC 2ISO 27001HIPAAGDPRPCI DSS
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
8x8 Conta...

You already standardize on this app.

Cisco Web...

You operate a high-volume contact center requiring 99.99% uptime and complex omnichannel orchestration

Five9

You operate a mid-market to enterprise contact center requiring omnichannel capabilities and CRM integration

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
8x8 Conta...

Public pricing or fit signals no longer match your needs.

Cisco Web...

You have fewer than 50 agents or require simple call handling without dedicated IT staff

Five9

You have fewer than 20 agents or lack dedicated IT resources to manage telephony infrastructure

8x8 Contact Center Alternatives | Doow