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ALTERNATIVE APPLICATIONS

8x8 Alternatives

Should you replace 8x8?

Microsoft Teams is the strongest catalog alternative to evaluate for 8x8.

8x8

Current
Seat-based Payg
0/5
Annual cost
--
Seats assigned
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This catalog view compares public market data and does not include organization spend or usage.

8x8 alternatives

See how 8x8 compares to 7 alternative apps you can switch to.

Microsoft...Best FitSeat-basedAvg. switch cost$48/yr$4/monthMicrosoft Teams is a good fit if: your organization is already committed to Microsoft 365 and needs seamless document collaboration within chat.
ZoomStrong ContenderSeat-basedAvg. switch cost--Zoom is a good fit if: your organization needs reliable, high-quality video conferencing that works effortlessly for external clients and remote interviews.
Cisco Web...Strong ContenderSeat-basedAvg. switch cost$162/yrCisco Webex is a good fit if: you require enterprise-grade security certifications and integrated cloud calling with global PSTN coverage.
Ringcentr...Worth ConsideringSeat-basedAvg. switch cost$360/yrRingcentral is a good fit if: you need a 99.999% reliable enterprise phone system with global calling and 330+ CRM integrations.
VonageStrong ContenderSeat-basedAvg. switch cost$168/yr$14/monthVonage is a good fit if: your organization needs reliable softphone capabilities with strong mobile apps and basic CRM connectivity.
Five9Worth ConsideringSeat-basedAvg. switch cost$2,100/yrFive9 is a good fit if: you operate a 50+ agent contact center requiring enterprise-grade voice reliability and deep Salesforce/CRM integration.
NextivaWorth ConsideringSeat-basedAvg. switch cost$19/yrNextiva is a good fit if: your business depends on reliable voice communications with integrated video and messaging for customer-facing teams.

Microsoft Teams and Zoom selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
8x8

--

Express

Public catalog pricing. Organization spend is not included.

Microsoft...

$72

Microsoft Teams Essentials ($4/month)

Public catalog pricing estimate.

Zoom

$180

Free

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
8x8

$0

No migration in the current app baseline.

Microsoft...

--

After $3,500 estimated migration cost.

Zoom

--

After $1,500 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
8x8

--

Microsoft...

82/100

Microsoft Teams dominates in enterprises already invested in Microsoft 365, where deep Outlook and SharePoint integration drives productivity. Creative agencies and startups often struggle with its heavy interface and RAM usage, while remote-first companies may find the channel/threading model confusing compared to Slack.

Zoom

88/100

Zoom excels for organizations prioritizing external client meetings and cross-platform compatibility over deep suite integration. Sales and support teams adopt it instantly for its reliability, while enterprises invested heavily in Microsoft 365 may prefer Teams for native document collaboration. Most users require less than 15 minutes to onboard.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
8x8

--

Public adoption signal for the current app.

Microsoft...

low

Microsoft Teams is a medium-complexity migration. Estimated 4 weeks and $3,500 one-time cost.

Zoom

low

Zoom is a low-complexity migration. Estimated 1 week and $1,500 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
8x8

--

3800 reviews

Microsoft...

4.4/5.0

28500 reviews

Zoom

--

65000 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
8x8

No migration needed

Microsoft...

4 weeks

Medium

Microsoft Teams is a medium-complexity migration. Estimated 4 weeks and $3,500 one-time cost.

Zoom

1 week

Low

Zoom is a low-complexity migration. Estimated 1 week and $1,500 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
8x8

--

Microsoft...

$3,500

Estimated one-time migration and setup effort.

Zoom

$1,500

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
8x8

100%

Supports 200 native integrations.

Microsoft...

100%

Supports 1,800 native integrations.

Zoom

100%

Supports 2,500 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
8x8

100%

Microsoft...

85%

  • Complex external guest access configuration
  • High memory usage on desktop (500MB+)
  • Limited native task management without Planner add-on
  • Search functionality inferior to competitors
  • File permissions inherited from SharePoint can confuse users
Zoom

85%

  • 40-minute limit on free tier group meetings
  • Cloud recording storage caps require add-ons on lower tiers
  • Zoom Phone and Webinars require separate licenses
  • Advanced admin analytics limited to Business tier and above
CertificationsSecurity, privacy, and compliance certifications available for each app.
8x8
SOC 2ISO 27001HIPAAGDPR
Microsoft...
SOC 1SOC 2ISO 27001ISO 27018HIPAAGDPRFedRAMPCSA STAR
Zoom
SOC 2ISO 27001GDPRHIPAA
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
8x8

You already standardize on this app.

Microsoft...

Your organization is already committed to Microsoft 365 and needs seamless document collaboration within chat

Zoom

Your organization needs reliable, high-quality video conferencing that works effortlessly for external clients and remote interviews

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
8x8

Public pricing or fit signals no longer match your needs.

Microsoft...

Your team relies heavily on external client collaboration or uses Mac/Linux systems as primary devices without IT support

Zoom

Your team is deeply embedded in Microsoft 365 or Google Workspace and requires tight native integration with calendars, documents, and telephony

8x8 Alternatives | Doow