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ALTERNATIVE APPLICATIONS

360Dialog Alternatives

Should you replace 360Dialog?

Wati is the strongest catalog alternative to evaluate for 360Dialog.

360Dialog

Current
Seat-based Payg
4/5
Annual cost
--
Seats assigned
--

This catalog view compares public market data and does not include organization spend or usage.

360Dialog alternatives

See how 360Dialog compares to 7 alternative apps you can switch to.

WatiBest FitSeat-basedAvg. switch cost$238/yrWati is a good fit if: your customers actively use WhatsApp for support and sales inquiries requiring collaborative team responses.
Messagebi...Strong ContenderSeat-basedAvg. switch cost--Messagebird is a good fit if: your team needs to unify SMS, WhatsApp, email, and voice channels with automated workflows.
VonageWorth ConsideringSeat-basedAvg. switch cost$168/yr$14/monthVonage is a good fit if: you need a reliable business phone system with strong mobile apps and Microsoft Teams integration.
InfobipWorth ConsideringPublic pricingAvg. switch cost--Infobip is a good fit if: you require global carrier relationships and enterprise-grade messaging reliability across multiple channels.
TwilioWorth ConsideringPublic pricingAvg. switch cost--Twilio is a good fit if: you have developer resources and need customizable, programmable communication infrastructure.
GupshupWorth ConsideringSeat-basedAvg. switch cost$29,400/yrGupshup is a good fit if: your business processes high-volume customer conversations via WhatsApp and needs programmable messaging APIs.
SinchWorth ConsideringPublic pricingAvg. switch cost--Sinch is a good fit if: you require global telecom infrastructure with API flexibility and have dedicated engineering resources for integration.

Wati and Messagebird selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
360Dialog

--

Starter

Public catalog pricing. Organization spend is not included.

Wati

$238

Growth

Public catalog pricing estimate.

Messagebi...

$600

Free

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
360Dialog

$0

No migration in the current app baseline.

Wati

--

After $2,500 estimated migration cost.

Messagebi...

--

After $12,000 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
360Dialog

--

Wati

78/100

Wati excels for customer-facing teams managing high-volume WhatsApp conversations in e-commerce and support environments. Sales teams leverage broadcast features and quick replies effectively. However, it provides zero value for engineering, product, or internal project management workflows, functioning exclusively as an external communication channel.

Messagebi...

72/100

MessageBird excels for customer support and operations teams managing high-volume conversations across SMS, WhatsApp, and email. Marketing teams benefit from its campaign orchestration, but product and engineering teams will struggle as it lacks task management and sprint planning capabilities. Finance teams may find the blended API usage and seat-based pricing difficult to forecast.

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
360Dialog

--

Public adoption signal for the current app.

Wati

low

Wati is a medium-complexity migration. Estimated 4 weeks and $2,500 one-time cost.

Messagebi...

medium

Messagebird is a medium-complexity migration. Estimated 6 weeks and $12,000 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
360Dialog

4.0/5.0

32 reviews

Wati

4.6/5.0

650 reviews

Messagebi...

--

1200 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
360Dialog

No migration needed

Wati

4 weeks

Medium

Wati is a medium-complexity migration. Estimated 4 weeks and $2,500 one-time cost.

Messagebi...

6 weeks

Medium

Messagebird is a medium-complexity migration. Estimated 6 weeks and $12,000 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
360Dialog

--

Wati

$2,500

Estimated one-time migration and setup effort.

Messagebi...

$12,000

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
360Dialog

--

Wati

--

Supports 45 native integrations.

Messagebi...

--

Supports 300 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
360Dialog

100%

Wati

70%

  • WhatsApp Business API approval required before sending messages
  • Meta charges separate per-conversation fees
  • Single-channel focus excludes email/voice on lower tiers
  • Message templates require Meta pre-approval
  • No native video calling capability
Messagebi...

70%

  • Usage-based API costs unpredictable at scale
  • Limited native helpdesk ticketing vs Zendesk
  • Requires developer resources for custom routing
  • Phone number porting can take 2-4 weeks
CertificationsSecurity, privacy, and compliance certifications available for each app.
360Dialog
GDPRISO 27001SOC 2
Wati
SOC 2 Type IIGDPRISO 27001Meta Business Partner
Messagebi...
ISO 27001SOC 2 Type IIGDPRPCI DSS
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
360Dialog

You already standardize on this app.

Wati

Your customers actively use WhatsApp for support and sales inquiries requiring collaborative team responses

Messagebi...

Your team needs to unify SMS, WhatsApp, email, and voice channels with automated workflows

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
360Dialog

Public pricing or fit signals no longer match your needs.

Wati

You need omnichannel customer support combining email, social, and voice, or your audience doesn't use WhatsApp

Messagebi...

You only need simple email support or lack technical resources for API configuration

360Dialog Alternatives | Doow