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ALTERNATIVE APPLICATIONS

360 Degree IT Alternatives

Should you replace 360 Degree IT?

Manageengine Servicedesk Plus is the strongest catalog alternative to evaluate for 360 Degree IT.

360 Degree IT

Current
Seat-based Payg
4.3/5
Annual cost
--
Seats assigned
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This catalog view compares public market data and does not include organization spend or usage.

360 Degree IT alternatives

See how 360 Degree IT compares to 6 alternative apps you can switch to.

Manageeng...Best FitSeat-basedAvg. switch cost--Manageengine Servicedesk Plus is a good fit if: you need an affordable ITIL-ready ITSM with strong asset management and Windows ecosystem integration.
ZendeskStrong ContenderSeat-basedAvg. switch cost$660/yrZendesk is a good fit if: you require enterprise-grade omnichannel support with robust SLAs and extensive integration capabilities.
Jira Serv...Worth ConsideringSeat-basedAvg. switch cost$252/yrJira Service Management is a good fit if: you need ITIL-aligned service management tightly integrated with software development workflows.
Solarwind...Worth ConsideringSeat-basedAvg. switch cost$468/yrSolarwinds Service Desk is a good fit if: your IT team needs full ITIL-aligned service management with integrated asset discovery.
Bmc HelixWorth ConsideringSeat-basedAvg. switch cost$1,500/yrBmc Helix is a good fit if: you require robust ITIL-aligned processes with enterprise scalability and AI enhancements.
ServicenowWorth ConsideringPublic pricingAvg. switch cost--Servicenow is a good fit if: you require enterprise-grade IT service management with complex governance and dedicated administrative resources.

Manageengine Servicedesk Plus and Zendesk selected for comparison.

Annual costTotal subscription cost for each app, shown for the selected billing period.
360 Degre...

--

Public pricing

Public catalog pricing. Organization spend is not included.

Manageeng...

$252

Free

Public catalog pricing estimate.

Zendesk

$660

Suite Team

Public catalog pricing estimate.

3-Year Net SavingEstimated savings over three years after migration and setup costs.
360 Degre...

$0

No migration in the current app baseline.

Manageeng...

--

After $8,000 estimated migration cost.

Zendesk

--

After $8,000 estimated migration cost.

Team Fit ScoreHow closely the app matches the teams, workflows, and usage patterns currently in place.
360 Degre...

--

Manageeng...

75/100

Perfect for IT departments, excessive for simple ticketing

Zendesk

75/100

Perfect for Customer Support, overkill for Sales/Internal

Adoption RiskExpected friction, training effort, and behavior change needed to move teams onto the alternative.
360 Degre...

--

Public adoption signal for the current app.

Manageeng...

medium

Manageengine Servicedesk Plus is a medium-complexity migration. Estimated 6 weeks and $8,000 one-time cost.

Zendesk

medium

Zendesk is a medium-complexity migration. Estimated 6 weeks and $8,000 one-time cost.

User satisfactionAvailable rating and review signal for team sentiment around the app.
360 Degre...

4.3/5.0

2 reviews

Manageeng...

--

2100 reviews

Zendesk

--

15800 reviews

Timeline & DisruptionExpected migration duration and disruption to normal workflows.
360 Degre...

No migration needed

Manageeng...

6 weeks

Medium

Manageengine Servicedesk Plus is a medium-complexity migration. Estimated 6 weeks and $8,000 one-time cost.

Zendesk

6 weeks

Medium

Zendesk is a medium-complexity migration. Estimated 6 weeks and $8,000 one-time cost.

Setup & trainingOne-time implementation, enablement, and training investment required.
360 Degre...

--

Manageeng...

$8,000

Estimated one-time migration and setup effort.

Zendesk

$8,000

Estimated one-time migration and setup effort.

Integration CoverageHow much of the current integration and workflow surface is covered by the app.
360 Degre...

--

Manageeng...

--

Supports 300 native integrations.

Zendesk

--

Supports 1,500 native integrations.

Feature Match (%)How closely the app matches current feature needs, including notable gaps or risks.
360 Degre...

100%

Manageeng...

85%

Zendesk

85%

CertificationsSecurity, privacy, and compliance certifications available for each app.
360 Degre...

--

Manageeng...
ITIL 4ISO 27001SOC 2 Type IIGDPRHIPAA
Zendesk
SOC 2 Type IIISO 27001GDPRHIPAAPCI DSS
Choose This IfThe conditions where keeping or switching to this app is likely to make sense.
360 Degre...

You already standardize on this app.

Manageeng...

You need an affordable ITIL-ready ITSM with strong asset management and Windows ecosystem integration

Zendesk

You require enterprise-grade omnichannel support with robust SLAs and extensive integration capabilities

Avoid This IfThe conditions where this app is likely to create cost, workflow, or adoption risk.
360 Degre...

Public pricing or fit signals no longer match your needs.

Manageeng...

You want a modern consumer-grade UI or only need basic email-to-ticket functionality without ITIL complexity

Zendesk

You are a small team seeking simple, affordable ticketing without complex configuration needs

360 Degree IT Alternatives | Doow